FAQ & Installation Guides
FREQUENTLY ASKED QUESTIONS
Everything you need to know about our products, fitment, production, installation and shipping.
ORDERS & PRODUCTION
How long will my order take?
Production times vary between products. Please check the individual product page for the current production and dispatch timeframe. You will receive tracking information once your order has been shipped.
Are your products kept in stock?
Some products are kept in stock, while others are manufactured specifically for each order. Availability and estimated timeframes are displayed on the relevant product page.
Can I change or cancel my order?
Contact us as soon as possible if you need to change your order. Once production has started, customised or made-to-order items may not be eligible for cancellation.
Will I receive an order confirmation?
Yes. An order confirmation will be sent to the email address supplied at checkout. If you cannot find it, please check your junk or spam folder.
PRODUCTS & FITMENT
How do I know whether a product will fit my vehicle?
Check the fitment information on the product page before ordering. If you are unsure, contact us with your vehicle model, year, body style and clear photos of the area where the product will be installed.
Do I need to test-fit parts before painting?
Yes. Every part must be completely test-fitted before sanding, painting or permanently installing it. Confirm the fit and complete any necessary preparation or adjustment before applying paint.
What does primed and unpainted mean?
Primed products are supplied ready for final surface preparation. They are not supplied in a finished vehicle colour. Primed parts must be wet-sanded with 800-grit before base coat and clear coat are applied.
Are minor adjustments sometimes required?
Minor preparation may be required due to differences in vehicle age, previous repairs, body alignment and factory tolerances. Always test-fit the product before completing the final finish.
Are gauges or accessories included?
Only the items stated in the product description are included. Displayed gauges, switches, mounting tape or other accessories are not included unless specifically listed.
INSTALLATION
Do you provide installation instructions?
Installation information is provided on applicable product pages and in our installation guides. Contact us before installation if you require clarification.
Do you recommend professional installation?
Professional installation is recommended whenever painting, electrical wiring, vehicle disassembly or permanent mounting is required. This helps provide the safest fit and best final appearance.
What adhesive should I use?
Where adhesive mounting is required, use high-quality automotive-grade double-sided tape suitable for exterior or interior use. Every mounting surface must be clean, dry and free from wax, silicone, oils and contaminants.
Are your LED products supplied ready to connect?
Refer to the individual product description for exactly what is supplied. Electrical products should be connected by a competent installer and correctly fused where required.
SHIPPING & RETURNS
How can I track my order?
Tracking details will be emailed once your order has been packed and dispatched. Tracking may take a short time to update after the parcel has been collected.
What should I do if my order arrives damaged?
Contact us promptly and include your order number, photographs of the packaging and clear photographs showing the damage. Keep all packaging while the issue is being assessed.
Can I return a product if I ordered the wrong item?
Contact us before returning anything. Return eligibility depends on the condition of the item and whether it was customised or produced specifically for your order. Our store return policy also applies.
CAN’T FIND YOUR ANSWER?
Send us your order number or vehicle details and we’ll help point you in the right direction.
CONTACT US